Expert Advice

Our team holds the following certifications.

  • Water Restoration Technician (WRT)
  • Applied Structural Drying (ASD)
  • Applied Microbial Remediation (AMR)
  • Commercial Drying Specialist (CDS)
  • Large Loss Specialist (LLS)
  • Fire & Smoke Restoration (FSR)
  • Odor Control (OC)
  • Health & Safety
  • Working in Heights
  • Asbestos Abatement Worker
  • Asbestos Abatement Supervisor

Frequently Asked Questions

Here are a few of our frequently asked questions. Take a look and if you’re looking for an answer that is not featured below, contact us and we’ll gladly provide you with the info you are looking for.

Who do I call in case of an emergency?

Please call us at 1-877-710-9299 for any emergency. Our team is available 24 hours a day 7 days a week.

What should I be looking for in a contractor?

Your contractor should be reputable, honest and experienced in mitigating property losses. The contractor should understand your situation and assist you with bringing you back to a pre-loss condition in a reasonable time frame.

Can I choose my contractor?

Yes you can. It is your property and you can choose your contractor. Your insurance company might suggest a “preferred contractor” to perform the mitigation and repair work. You have the option of choosing who you are most comfortable with.

What is a deductible?

A deductible is the amount specified in your insurance policy which is automatically subtracted from any settlement following a loss. The deductible is applicable to every occurrence of a loss.

What about warranties?

We provide a five year guarantee on our workmanship and we will honour the manufacturer’s warranty on all materials.

What are insurance policy holder responsibilities?

The policy holder is responsible for reporting his or her claim in a timely manner to the broker or the insurance company directly. The policy holder is also responsible for mitigating the loss at hand within his or her capacities.

What is the adjuster's responsibilities?

To investigate, administer or negotiate an insurance loss for one of the parties to the loss. The adjuster is an individual who adjusts insurance losses for one of the parties to the loss.

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